New capabilities and planned modules will give hotel owners and operators greater visibility across properties, technology assets, vendors, costs and lifecycle management

HOUSTON, Oct. 1, 2026 /PRNewswire/ — WorldVue, a trusted provider of video, advanced connectivity and professional services to properties and enterprises across the world and a partner of the International Luxury Hotel Association (ILHA), today announced the next evolution of Atlas, its operational intelligence layer operating system designed to give hotel owners and operators greater visibility, control and intelligence across their technology environments.

Originally introduced as an operational intelligence layer for WorldVue customers, Atlas is expanding beyond service visibility and support to address a larger challenge facing hotel owners and operators: technology information is often fragmented across vendors, properties, brands, spreadsheets, emails and individual systems.

Atlas is being developed to support portfolios across multiple properties and brands, including properties that may use technology services from providers other than WorldVue. This centralized technology record can also help preserve critical information when a property changes ownership or management.

“Atlas is evolving from a customer platform into a broader technology management platform,” said Mark Schaps, Executive Vice President and Chief Information Officer at WorldVue. “Our goal is to give owners and operators one place to understand what they have, where it is, what needs attention and what’s coming next.”

From Technology Visibility to Technology Lifecycle Management

Atlas currently provides portfolio and property-level visibility, network monitoring, deployment tracking, opportunities and support case management. The platform is now being expanded toward broader technology lifecycle management.

Additional Atlas capabilities in development include modules for:

• Capital Budgeting — Greater visibility into technology investments, planned projects and portfolio-level capital requirements.
• Contract Management — Centralized visibility into technology-related agreements and contracts.
• License and Subscription Management — Tracking of licenses, subscriptions, renewals and associated technology services.
• End-of-Life Management — Identification of equipment approaching end of life, with reporting and optional alerts to help properties plan replacement and capital needs.
• Compliance Management — Portfolio-level visibility into technology-related compliance requirements and documentation.
• Portfolio Technology Management — A broader view of technology assets and services across properties, regardless of vendor.

These capabilities will be introduced through additional Atlas feature tiers, with expanded capabilities planned for future availability.

Improved Service and Field Visibility

Atlas is also expanding visibility for property teams during field service activity. Authorized users will be able to view technician status, estimated arrival times, reported issues and work progress.

“Property teams want to know more than whether someone has been dispatched,” said Niame Ba, Vice President of Operations at WorldVue. “They want visibility into when the technician is arriving, whether work has started and when the issue is resolved. Atlas puts that information where the property team can see it.”

AI-Assisted Support

WorldVue is also introducing MIA, an AI-powered phone agent designed to gather information from customers when they call for support and initiate a service case.

MIA is intended to assist, not replace WorldVue’s support teams by collecting information at the beginning of the interaction so cases can be routed with the necessary details.

“MIA is about AI assistance, not AI replacement,” said Schaps. “The goal is to reduce friction in the initial support interaction and allow our teams to focus on resolving the issue.”

Additional Services Coming to Atlas

WorldVue is also developing additional services within Atlas, including invoicing, enabling customers to view and pay invoices through Atlas.

The expanding Atlas platform reflects WorldVue’s goal of bringing property technology information, service management and operational intelligence into a single environment.

“Hotels already have enough systems to manage,” added Schaps. “The opportunity with Atlas is to bring more of the information they need into one place.”

Atlas is currently available to WorldVue customers, with additional capabilities and feature tiers planned for future release.

WorldVue is a sponsor of INSPIRE 2026, the International Luxury Hotel Association’s flagship North American luxury hospitality conference, taking place December 15–17, 2026 at JW Marriott Bonnet Creek Resort & Spa in Orlando, Florida. WorldVue’s Robert Grosz will deliver a keynote at the event. Learn more at ilha.org/inspire.

Learn more about Atlas at www.worldvue.com/atlas.

ABOUT WORLDVUE

WorldVue^® is a trusted provider of video, advanced connectivity and professional services to properties and enterprises across the world. With a dedication to customer service, WorldVue is leading the way in delivering innovative technology solutions that enhance the resident, guest, and staff experience. From managed services to digital transformation, WorldVue is a single point of contact for all property technology needs.

Founded in 1975, WorldVue is a privately held company headquartered in the United States with offices globally. The company serves over 8,000 properties and over 1,000,000 rooms.

ABOUT THE INTERNATIONAL LUXURY HOTEL ASSOCIATION

Founded in 2017, the International Luxury Hotel Association (ILHA) is the definitive gateway for luxury hospitality professionals, connecting hotel owners, operators, developers and investors through research, insight and candid industry dialogue. ILHA has produced more than 16 conferences and summits across the United States and Europe, anchored by its flagship INSPIRE Summits in North America and Europe. Its digital community has grown to over a million professionals, and its digital marketing platform, Luxury Hotel Network, connects sponsor and brand partners directly with its luxury hospitality audience. For more information, visit ilha.org.

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SOURCE International Luxury Hotel Association